Delivery & Returns

 Lead times

If your chosen tile isn’t in stock the following lead times will apply. These lead times are a guide and are subject to change. Please get in touch for more accurate times.

NAIL-UP
Unfinished – 10-14 working days
Painted Tiles in a single colour – 3-4 weeks
Painted Tiles Artisan (two colours) – 4-6 weeks

DROP-IN & ACOUSTIC
Unfinished – 3-4 weeks
Painted Tiles in a single colour – 3-5 weeks
Painted Tiles Artisan (two colours) – 4-7 weeks.

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Delivery

Items will be shipped through a third party courier. Orders outside mainland UK will be subject to international shipping fees. Local taxes and duty will be applicable and responsibility to the buyer to pay these. 

Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a £25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.

All items purchased must be checked on receipt of delivery and any damage to goods to be reported within 24 hours. Tramps (UK) Ltd reserve the right to refund for damaged goods not reported within 24 hours. 

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Returns

We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without prior agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund. Any items being returned must be sent tracked and fully insured via reputable courier.